Frequently Asked Questions

The NCPLH

Q How long does the course take?

A The course normally starts at 10am and is finished by 4pm

Q What does the exam entail?

A There is a 40 question exam, all multiple choice. To pass, you must answer 28 out of 40 questions correctly

Q Can you come to my premises to deliver the course?

A Yes, subject to a minimum of 4 candidates.

Q What is the success rate?

A At present, we have a pass rate in excess of 99%

Q How much does the course cost?

A The normal cost of a Personal Licence course is £170 + vat, but if paid by credit card this is reduced to £155 + vat.

Q What does this cost include?

A This includes the handbook, the course itself, lunch and refreshments, and the certificate for the qualification.

Q Are there any discounts?

A Group discounts are available and we can offer a discounted rate to students and those receiving benefits.

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General Questions

Q What happens if I fail?

A If you do fail, then a resit of the exam only can be booked at a fraction of the price.

Q What happens if I need to cancel or move my course booking?

A If you wish to cancel your booking, then you must give at least 10 working days notice to receive a full refund. For cancellations within 10 days or less then a charge of £100 plus vat will be made.